Refund & Return Policy
Due to COVID-19, we are temporarily suspending "no questions asked" return policy and will be accepting all returns ONLY if the item doesn't meet the description on its page at our web-store.
This measure is taken in order to protect our team members from potential treats of getting COVID-19 while commuting to our store.
We here at Diamond Source NYC strive to make every customer happy with the purchase. And it doesn’t matter wither you bought an inexpensive accessory or super expensive luxury watch. We treat every single customer with exceptional care. That is why we offer 5 days “no questions asked” full refund option (doesn't apply to orders paid through PayPal). And by 5 days we mean 5 business days, which literally gives you up to 7 calendar days to finalize your decision.
Moreover, in case you decided to return your purchase, we will help you on every step of the process to make it as smoothly as possible.
Just give us a call at 1-888-342-9949 or shoot an email at firstname.lastname@example.org and we will send you pre-paid FedEx shipping label fully covered with insurance, to make sure that you will not take any responsibility if something happens during the transportation.
At the same time using of our shipping label guarantees the item will be delivered to us on the next business day, so we will be able to refund you the same day it’s returned.
Return and refund of PayPal orders
All orders paid through PayPal are eligible for return in accordance with PayPal Return Policy.
If your order was paid through PayPal, due to its changes in Account User Agreement in field of Refund Policy, starting October 11th 2019, the exact* processing fees will not be refunded.
* exact processing fee might differ from the one shown in order details if you do commit international payment.
Items with factory stickers and/or non-removable tags
There are items that still might have factory stickers or non-removable tags on. We do not recommend you remove those stickers before you finalize your decision. In general, removing of a factory stickers and/or non-removable tags might cause up to 20% loss of item’s value and decrease its resalability. Therefore, such stickers or tags must not be removed in order to be eligible for a full refund. Every case with removed factory stickers and/or non-removable tags, will be processed on case-by-case basis.
General Return Guideline:
- Please get in touch with us to let us know you’re willing to return your item. We will provide you with detailed instructions and will send you pre-paid FedEx shipping label.
- Pack the item you’re willing to return into its original package, just like it came to you and don’t forget to include all accompanied materials, such as paperwork, booklets, manuals, hang-tags, stickers, warranty cards, gemological reports, appraisal reports, receipts or invoices etc.
- Make sure you double-boxed your item, just to eliminate a possibility package is damaged during the transportation. Please use new outer shipping box, as used one doesn’t keep its structure properly and can be destroyed in transit.
- Print-out FedEx shipping label provided by us and attach it to the outer box.
- f you decided to ship with your carrier, please make sure you have insured the item on its full retail price. Also, we recommend the use of a carrier that can track packages.
- Drop-off the package at the nearest FedEx location.
- Get your refund once return is delivered and we have inspected the item. Don’t worry, in most cases we refund the same day item is delivered to us.
Got any more questions or concerns?
Call us at 1-888-342-9949